User Info :
Renters should have a driving license for at least 2 years and should be min. 21 years old. The rented vehicle can be used only by the person/s stated in the rental agreement and the delivery form. No damage guarantees will be applicable in case any damages are caused by the vehicle's use by third persons not stated in the agreement. You can purchase our "Additional Driver Service" at our offices if you wish to add other drivers. Maximum 2 additional drivers can be defined for every vehicle.
Rental Period :
The minimum rental duration is 24 hours. For long term contact our office.
Late return:
-If the vehicle is returned 1 hour or more later than the booked time, 1/3 of the current rental charge;
-If the vehicle is returned 2 hours or more later than the booked time, 2/3 of the current rental charge;
-If the vehicle is returned 3 hours or more later than the booked time, the daily charge applicable for the day will be added to your rental agreement and charged to your credit card.
Fuel :
Please return the vehicle with the same level of fuel as when picked-up. Service charges will be added to the cost of the fuel and collected if the vehicle is returned with less fuel than as when picked-up.
Traffic Tickets :
Payment of any traffic fines issued as a result of non-compliance to traffic rules (including entering the wrong toll lane on bridges or motorways) will be reimbursed to the credit card of the renting person stated in the agreement.
Payment :
The guarantee amount will be charged in advance at the beginning of the rental period to the personal credit card of the renter together with the vehicle rental fee and the fees of any additional products and services. Any differences calculated in the amount at the end of the rental period will be charged or refunded to the same credit card. The renter is required check-in in person, credit cards of the additional drivers or other persons are accepted. Apart from the vehicle rental fee, guarantee amounts ranging between 300 TL and 1,000 TL and defined according to the vehicle groups are charged to the personal credit card of the renter at the beginning of the rental period. The charged guarantee amount will be refunded latest in 7 days if the vehicle is returned in the same condition as delivered.
Additional Services :
Products and services that you can purchase together with your vehicle rental are as below. Please contact our offices for price details and further information.
Child Seat and Height Adjuster
Navigation System
Pick-up and Drop-off at a location
Additional Driver Service
Important Notice :
To be able to use your insurance coverage, in the event of any damages, you must report the incident by calling Arven Car Rental Office and inform the Traffic Police or the Traffic Gendarmerie without moving the vehicle, and obtain a "Police Report with Breath Test Report." In accidents that result in material damage, the drivers involved in the accident may arrange a report by agreement if they mutually consent on the conditions of the incident.
In case of a vehicle theft, the police should be contacted to obtain a "Theft report." The theft report should be returned to us together with the vehicle's keys.
In case of any mishap, such as an accident, theft, failure, flat tire, or in case you need any emergency assistance, you can call us 24 hours +90 532 6976182